Privacy Policy
This Privacy Policy explains how we collect, use, store and protect your information when you visit www.mehalaenergy.com, submit an enquiry, request a quotation or communicate with us regarding our solar and wind energy solutions.
1. Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Company or organisation name
- Property, site or project location
- Electricity requirements and project capacity
- Information provided through enquiry or quotation forms
- Documents, photographs or project details voluntarily shared with us
- Communications made through phone, email or WhatsApp
- Website usage information such as IP address, browser, device type, pages visited and referral source
- Cookie and analytics information
Please avoid submitting sensitive personal information unless it is necessary for your enquiry or project.
2. How We Collect Information
We may collect information when you:
- Submit a contact, enquiry or quotation form
- Contact us through telephone, email or WhatsApp
- Request a site assessment or consultation
- Ask for information about our products or services
- Visit and interact with our website
- Communicate with our authorised employees or representatives
3. How We Use Your Information
We may use your information to:
- Respond to enquiries and quotation requests
- Understand your renewable-energy requirements
- Arrange consultations, surveys or site assessments
- Prepare technical or commercial proposals
- Deliver solar, wind and related energy services
- Communicate project updates
- Provide customer service and after-sales assistance
- Maintain business and project records
- Improve our website, services and customer experience
- Detect and prevent fraud, misuse or security incidents
- Meet contractual, accounting, regulatory and legal obligations
- Send marketing communications where you have provided consent
You may withdraw consent for promotional communications at any time.
4. Legal Basis and Consent
Where required by applicable law, we process personal information with your consent or for legitimate business purposes connected with your enquiry, requested service, contractual relationship or legal obligations.
By voluntarily submitting information through our website or contacting us, you authorise us to process that information for the purposes described in this policy.
5. Sharing of Information
We do not sell or rent your personal information.
We may share relevant information with:
- Employees and authorised representatives
- Engineering, installation and maintenance partners
- Equipment manufacturers and suppliers
- Site-survey and project consultants
- Website hosting, email, CRM, analytics and IT providers
- Professional advisers, auditors or insurers
- Government authorities where legally required
Third parties receive only the information reasonably necessary to perform their authorised functions.
6. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Enable essential website functionality
- Remember visitor preferences
- Understand website traffic and usage
- Measure website performance
- Improve content and user experience
- Support advertising or campaign measurement, where enabled
You can restrict or delete cookies through your browser settings. Disabling essential cookies may affect certain website functions.
If non-essential analytics or advertising cookies are used, an appropriate cookie-consent mechanism should be displayed.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to your enquiry
- Manage a quotation, project or customer relationship
- Provide warranty or after-sales support
- Maintain required financial and business records
- Resolve disputes
- Comply with legal and regulatory obligations
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
8. Data Security
We use reasonable administrative, technical and organisational safeguards to protect personal information from unauthorised access, alteration, disclosure, misuse or loss.
However, no website, email system or internet transmission can be guaranteed to be completely secure.
9. Your Rights
Subject to applicable law, you may request to:
- Access information held about you
- Correct inaccurate or incomplete information
- Request erasure of information that is no longer required
- Withdraw previously provided consent
- Opt out of marketing communications
- Raise a question or grievance regarding our data practices
We may request reasonable identity verification before processing a request.
10. Children’s Privacy
Our website and services are intended for businesses, property owners and adults seeking renewable-energy solutions.
We do not knowingly collect personal information directly from children without appropriate consent from a parent or lawful guardian.
11. Third-Party Websites
Our website may contain links to external websites or platforms. We are not responsible for the content, security or privacy practices of those third parties. Please review their respective privacy policies before submitting information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, business practices or applicable laws.
The revised policy will be published on this page with an updated “Last updated” date.
Contact and Grievance Redressal
For privacy-related questions, correction requests, consent withdrawal or grievances, contact:
Mehala Energy:
Legal entity: Mehala Energy
Address: Mehala Energy, PRS road, Chennimalai, Erode, Tamil Nadu, India – 638051.
Email: info@mehalaenergy.com
Website: www.mehalaenergy.com
